|
It’s been dubbed the “Bumble fumble.”
The dating app’s rebrand campaign, which kicked off in April with a wiped Instagram page and what seemed to be a promise to address women’s exhaustion with online dating (and dating in general), ended with the brand issuing an apology and removing out-of-home and video ads that encouraged users to stop being celibate and made comparisons to nuns leaving the convent.
Even before the ad fiasco, some Bumble users had expressed disappointment with the rebrand reveal, which some described as more of a re-skin that didn’t address some of the user experience issues that have become the subject of frequent complaints online, particularly among younger users, some of whom say they are burned out from dating apps altogether.
Molly Barth, senior cultural strategist at consultancy sparks & honey, told us the entire rollout represented a misfire on Bumble’s part for trying to address dating fatigue without appearing to have done adequate research or reflection on the topic.
“They didn’t really understand the true reason why people are so frustrated with dating,” Barth said. “And I think that’s where they went wrong.”
Bumble Director of Communications Natalie Logan shared a statement with Marketing Brew that reads, in part, “We have heard the concerns shared about the ad’s language and understand that rather than highlighting a current sentiment towards dating, it may have had a negative impact on some of our community. This was not our intention and we…will continue to listen to the feedback from our members.”
After years of branding itself as a dating app for women, Bumble’s campaign, Barth said, felt like a betrayal to many and suggested that it may be hard to recover from as discontent grows among dating app users.
Continue reading here.—KH
|