One of the big four Premier League clubs is ruffling its feathers. Liverpool FC, which is sitting atop the league standings, recently introduced a new brand design meant to unify the club’s look across areas like the match-day experience, retail, and social media, while making its brand identity clearer. Liverpool has a massive, global fanbase, and because many of those fans don’t get the chance to engage with the team in person, connecting with them on social is crucial to keeping them invested. “Our social platforms are fundamentally to drive a level of emotional engagement,” Drew Crisp, Liverpool’s SVP of digital, told Marketing Brew. “They’re there to drive the first touchpoint, the connection with the club, and that’s through storytelling…It’s an opportunity for us to give fans content that they might not otherwise see.” As Liverpool continues to roll out its new look, Crisp said he hopes the effort will unify the club’s content across its many social platforms and help to drive increasing fan engagement. Bird’s-eye view: The idea for the Liverpool rebrand was hatched about two years ago, Crisp said, when fast business growth resulted in some fragmentation in the way the club presented itself across its operations beyond soccer, including its charitable foundation and concert business. “We have never had a common brand purpose that everybody in the club can really align with,” Crisp said. “Any campaigns that we do, any big social messaging, any big things that we want to then talk about, has [to have] something to hang on to.” On the team’s crest, the liver bird is front and center, but on digital assets, crests tend not to appear very clearly, Crisp said. “They just look like splodges,” he said. - That was a problem: 98% of Liverpool’s followers were viewing social content from their mobile devices, according to the club.
So the team decided to use the liver bird on its own to build out digital assets, including custom fonts with letters that curve the same way the bird’s wings and talons do. Read more here about the rebrand and Liverpool’s broader engagement goals.—AM |