If you recently became acquainted with Amtrak’s social media presence through a post reminiscent of old monster truck rally ads, you’re not alone. The national passenger railroad is upgrading its trains, stations, and infrastructure and entering a “modern era of rail,” according to Jessica Davidson, VP of digital and brand management at Amtrak, so it was only natural for the brand to take a fresh approach to social media. “We’re this storied brand, and we’re modernizing,” Davidson told us. “As we move forward to increase ridership, we recognize all the things that we do in our strategy need to break through.” Last year, Amtrak set an all-time ridership record of 32.8 million, and Davidson said its sights are now set on attracting prospective younger riders as part of a goal to reach 66 million riders by 2040. So far, what seems to be getting zillennials, Gen Z, and Gen Alpha to stop scrolling (and perhaps consider taking the train) is content that Naleen Camara, senior social media specialist at Amtrak, calls “brain-rotty,” or posts that one might not expect from a legacy brand. Camara said the recent attention on the account, though, has been a long time coming. “I like to think we’ve been funny for a while,” Camara told us. “People are really just starting to take notice.” All aboard: One of the earliest instances of Amtrak playing around with humor, Camera said, was in 2023 when the brand posted what it described as conductor “fan art” inspired by anime and, in response to the social comments, proceeded to ask employees who the man could be for a social campaign. “A lot of our fans were like, ‘Oh my God, that looks like this conductor on this train or this conductor in this station,’ so we were like, ‘Okay, let’s make a whole story out of it,’” Camara said. Keep reading here.—KH |