January always starts off with a bang for marketers and brand execs getting back into office after the holidays, with both CES and the National Retail Federation (NRF) annual show held in the first two weeks of the month. During this year’s conferences, innovations around AI were inescapable, and agentic AI in particular, which could have big implications for the ways consumers shop and brands market, got lots of attention. Marketing Brew compiled the biggest announcements below so you don’t have to ask ChatGPT. Consumer-facing and retail AI’s big moment: Google debuted a number of shopping-focused agentic AI offerings. At NRF, the company rolled out Universal Commerce Protocol (UCP), an open standard that provides agents working on e-commerce tasks ranging from discovery to post-purchase with a common operation language. The protocol, developed with partners including Wayfair and Etsy, will support a checkout option that will begin appearing on select product listings in Google’s AI Mode in Search, as well as in the Gemini app. Google also announced Business Agent, which lets brands deploy an agent in Google Search to serve as a “virtual sales associate” to consumers, according to a Google blog post. Google also announced Gemini Enterprise for Customer Experience, which lets brands deploy their own agents to support the customer journey. (Retailers like Lowe’s and Kroger have already started employing the tool.) Microsoft also trotted out its own agentic shopping offerings around NRF, including Copilot Checkout, which lets consumers purchase products from brands like Urban Outfitters and Anthropologie in the company’s AI assistant. Shopify merchants can also use Microsoft’s new Brand Agents, which are designed to answer shopper product questions and engage with them conversationally. “The retailers that thrive will be the ones that unify their business with intelligence that reaches every corner of the value chain,” Kathleen Mitford, corporate VP of global industry at Microsoft, said in a press release. Continue reading here.—JS |