It was the kiss cam seen ’round the world—and on just about every brand account. When the former CEO and former head of HR at software company Astronomer were caught in an apparent moment of infidelity at a Coldplay concert in Massachusetts, it immediately set off a social media frenzy, with nearly 200,000 posts and more than 46 million engagements, according to intelligence platform Meltwater. Brands were eager to get in on the action. The official accounts for Neon, Ryanair, NYC Sanitation, Duolingo, Chipotle, and Aldi posted the now-viral image of the couple with (sometimes stretched) references to their brand, while Netflix, Paramount Plus, Tesla, Ikea, StubHub, and the Seattle Mariners baseball team posted more subtle nods. Beyond that, multiple sports teams and fans have re-created the moment on kiss cams at recent games. At face value, it may have felt like a simple moment of collective humor—after all, adultery is pretty universally frowned upon. But in addition to putting brands at risk of backlash, experts tell us it could also put them at risk of potential legal action. Too much, too far? Since brands began posting about the event, some people have spoken out against their involvement, citing the personal nature of the moment and its impact on both parties’ families. “I think it’s fair game as an individual to clown on the main character of the day, but brands don’t need to participate in schadenfreude,” David McNamee, social media creative lead at social media agency Benchmob, wrote in a post on LinkedIn. Keep reading here.—KH |