While some gifts keep on giving, others, as certain brands have learned, can keep on taking. Extravagant influencer trips, like Tarte’s ventures to Bora Bora and Dubai, and large-scale influencer offerings, like Poppi’s decision to loan vending machines to creators ahead of the Super Bowl, have prompted consumer backlash, causing some brand marketers to reevaluate whether big-name creators are the best recipients for lavish gifts or trips. As a result, some brands, including beauty brand Cocokind and beverage brand Vita Coco, have turned their attention to customers with community-oriented getaways and giveaways. Last year, hydration packets brand Waterboy and makeup brand Refy took customers on trips to Mexico and Spain, respectively, and in January, Cocokind took seven customers on a trip to Napa Valley. “We found ourselves having these conversations around our [influencer] mailers and other costs and expenses…while simultaneously seeing all these conversations happening around influencer trips,” Maria Maciejowski, Cocokind’s CMO, told us. “We decided to redirect the budget and create this unforgettable experience for people who’ve supported us the most over the years.” Based on the success of the initial trip, Cocokind is planning to bring a different group of customers on a trip in June, Maciejowski said. “At the end of the day, those are the people who are showing up for you every single day,” she said. “They deserve equal, if not more, recognition than people who have a platform.” Continue reading here about the customer-centric getaways and giveaways that some brands are embracing.—KH |